Sid Hurlbert both informed and entertained last week by sharing his expertise and real life experiences in the area of communication and customer service with the club. His presentation was entitled "What to Say and How to Say it!"
According to Sid:
How we come across matters!
Tone matters MORE than what is actually said.
Business will increase substantially by just greeting people and answering the phone in a more positive manner.
We are a walking billboard - you become what you put on your face!
We need to smile - You DON'T have to be happy to smile.
Posture is important - look people in the eye and shake their hands. Just do it!
People still like to deal with.....PEOPLE!
People deal with others that they like.
Word of mouth advertising is STILL the best.
Start putting into others what you want to get back (the GOLDEN RULE).
RELATIONSHIP is still king!
60-70% of employees leave because they didn't feel cared for, appreciated or valued in any meaningful way.
A study showed that the best predictor of divorce was when one party continually gave a contemptuous look to the their spouse as their significant other spoke during interviews/conversations.
If you make a mistake, just APOLOGIZE
These were just some of the words of wisdom shared by Sid during his presentation. His knowledge on the subject is endless, along with his client list of who's who in the corporate and small business world. Sid mentioned that he would coach any taker, and that no office was too small. His flyer (passed out at the meeting) is below.
The club recently donated $4,000 to the Kerr County Child Services Board.
The mission of the organization is to meet the critical needs of abused and neglected children through local education, collaboration, and provision of emergency resources. By building partnerships with community volunteers, local government, and other agencies, KCCSB increases community awareness of child abuse and helps children grow up to be healthy, productive adults.
The KCCSB is composed entirely of volunteers who give tirelessly to assist these Kerr County children placed in the care and custody of Child Protective Services.
It's an honor to back to such a wonderful organization that gives so much to the children of our community!
Several of your Rotary friends recently gathered at Nimitz Elementary to see one of our club grants put into action by watching kindergarteners work with the sphero balls. It was excited and fun to watch them. We will have another opportunity in the next few weeks at Tom Daniels if anyone is interested in seeing these things in action.
We have another great speaker coming to talk to us today about "Hiking the Appalachian Trail." Many of you know Lorie Hess and know she's a great speaker.
We also have 3 new members that we will be welcoming to the club. Please make them feel welcome by offering to have them sit at your table.
Rob
Also -
Upcoming Events:
Habitat Ground Breaking on Rotary House March 23
Veterans Breakfast is April 18
2nd Annual First Responder's Golf Tournament - April 22
Host Families Needed!
We are looking for host families for an exchange student next year. Our club has hosted students from many different countries over the years, and this is a wonderful way to expand your horizons while providing a home for a student for three months next year. Contact Robin or a board member if you are interested in getting more information about the process.
Rotarian John Sibert's daughter will be an outbound exchange student next year, so we wish her great success wherever she lands.
Please send your prayers for healing and peace for David & Denise LeMeilleur. David has been diagnosed with an inoperable brain tumor. Please lift them up in prayers.
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Club Administrator: